Do you have any questions?

Below you will find our frequently asked questions. If you do not find the answers you're looking for,
our team will be pleased to assist you with any questions you may have via phone or e-mail.

FAQ

QUALITY

To ensure and guarantee the high quality and accountability of our health ingredients we attach greatest importance to the careful examination of products. All of our standard products and every order above 500 kg is tested for specific parameters by accredited laboratories. Orders below 500 kg are tested according to a risk-based approach.

In the interest of quality assurance, our quality agreement is sent to new suppliers and re-sent to old suppliers once a year.

Internal audits are performed every year. If we notice a deviation from our standard operating procedures, we take corrective action.

Please contact our head office (+49 89 2300 29 400) or your contact person for all inquiries or complaints during our regular office hours (Monday to Thursday from 9 - 17 o'clock and Fridays from 9 - 14 o'clock). In the case of a serious emergency regarding quality/product recall or similar, you can contact the following number outside of our office hours: +49 162 1382395

PRODUCTS & SALES

We ask for available certificates such as ISO, HACCP and so forth.

In the framework of our verification processes, we request important documents and the following documents are available as standard:

  • Technical Data Sheets
  • Specifications
  • Certificates of Analysis
  • Variety of Statement

We can provide all received documents and forward additional requests to our manufacturers.

Almost all of our suppliers give us the opportunity to obtain samples of their raw materials. For more information or to discuss your specific requirements, please contact us.

As the prices of different raw materials vary, our offers are valid differently depending on the product category and demand. We are always committed to satisfy our customer requirements.

LOGISTICS & WAREHOUSES

We are working together with five external warehouses located in Munich, Hamburg, Braak, Berlin, Neutraubling, and Norderstedt.

The warehouses are certified and audited on an annual basis. Further, pest-control measures as well as certificates are regularly requested and monitored.

An overall external check is performed for every incoming delivery by the warehouse workers. Products stay in their original packaging to ensure the highest quality and effectiveness.

The delivery time depends on product, quantity, availability and country of origin. As far as the ordered products are available, we will do our best to ensure immediate delivery.

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