Data Protection Policy

Dear Customers,

We, Denk Ingredients GmbH, Prinzregentenstraße 89, 81675 Munich, respect the privacy of all customers who use our website at www.denk-ingredients.de. This means that the protection of user and customer data is our utmost priority and undertake always to handle information provided by users with the greatest care and responsibility. This also applies to our cooperation with partners and third parties in particular. However, we do not assume liability for third parties, unless this is declared separately.

Below, we have explained in detail how we collect personal data, why we collect this data and how it is used for your order and for communication with you. We therefore request that you read the following information carefully.

Collection, Processing and Use of Personal Data

Without your express consent, we collect, save and process personal data exclusively in accordance with the applicable German data protection laws, in particular the Federal Data Protection Act (BDSG) and the German Telemedia Act (“TMG”).

We do this only insofar as this is required for the fulfilment of the contractual performance obligation between Denk Ingredients GmbH and you or for the provision of the ordered goods.

We use your personal data for the following purposes:

To send you the products you have ordered;

In order to inform you of our offers via email should you have subscribed to our newsletter

In addition, the collection, processing and use of personal data only takes place should you have given your consent. You explicitly give your consent during your visit to our website. You can revoke any consent granted at any time.

Personal data in terms of this Data Protection Policy means any information concerning your personal or material circumstances. This includes your name, email address, address and telephone number, as well as you credit card and/or account information.

You have the option to subscribe to our newsletter. By subscribing to the newsletter, with your consent, the email address you provided shall be used for our own advertising purposes until you unsubscribe from the newsletter. After subscribing to our newsletter, we will send you an email to confirm the subscription and to make sure that you subscribed to our email newsletter yourself.

When you place an order in our shop, we save the text of the contract and send you your order data including the overview of products ordered again via email following the conclusion of the order. You can also find further details on the order at any time here in our General Terms and Conditions.

 

Collection of Non-Personal Data

We use what are known as session cookies so that you can order products on all pages of Denk Ingredients’ website and so that your order can be placed in the basket. Session cookies are small information units that a Supplier stores in the internal memory of the visitor’s computer. Each session cookie contains a unique identification number, which is known as a session ID. In addition, a cookie contains information about its origin and retention period. These cookies cannot store any other data. The session ID is used to assemble your orders in your basket. The data stored in the cookies does not allow any conclusions to be drawn about your identity. They are therefore not personalised. You can deactivate the storage of cookies yourself by changing your browser settings. Please note that in this case you may only be able to use our website to a restricted extent or not at all.

Forwarding of personal information

Your personal data is only used by us within Denk Ingredients.
We pass on personal data to other third parties only in the scope described below:

Service provider: 

We contract other companies and individual persons with the fulfilment of tasks on our behalf, e.g. package delivery, the sending of letters or emails, maintenance of customer lists, database analysis (e.g. Deutsche Post DHL | Deutsche Post AG | Transimpex GmbH), advertising and marketing measures, the processing of payments (credit cards, direct debits and purchase order invoicing) as well as customer service.  These service providers have access to the personal data needed to perform their tasks. They may not use this for other purposes. In addition, they are obliged to treat this personal data in accordance with this Privacy Policy and German data protection laws.

Data Security

All information that you send to us is saved on servers within the European Union. Unfortunately, the transfer of information via the internet is not completely secure, as we cannot guarantee the security of data sent to our website via the internet. However, we secure our website and other systems through technical and organisation measures against the loss, destruction, access, amendment or distribution of your data by unauthorised persons. In particular, your personal data is sent to us in encrypted form. We use the SSL (Secure Socket Layer) coding system for this purpose.

Right to Information

You can view your personal data free of charge at any time, and may request its correction and/or deletion and/or for it to be blocked. For this purpose and/or for more information, please contact us at datenschutz@denkingredients.de. Should you have questions, comments or requests regarding the collection, processing and use of your personal data, please contact us via our contact data provided.

Revocation of Consent

You may revoke your consent granted for the use of your data for advertising purposes at any time and without stating reasons by sending an email to datenschutz@denkingredients.de.

Web Analysis Using Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’ - text files saved to your computer which allow your usage of the website to be analysed. The information generated through the cookie about your use of this website is generally transmitted to and stored by Google on servers in the United States. Due to the activation of IP anonymisation on this website, your IP address is previously shortened by Google within the member states of the European Union or in other co-contracting countries of the Agreement on the European Economic Area.

The full IP address will only be transferred to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information in order to assess your use of the website, in order to compile reports about website activities in order to provide further services related to the use of the website and the internet. The IP addresses transmitted by your browser as part of Google Analytics are not connected with other Google data.

You may prevent cookies being saved by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. You can also prevent the data that is produced through the cookie and related to your use of the website (including your IP address) being collected and processed by Google by downloading and installing the browser plug-in available via the following link http://tools.google.com/dlpage/gaoptout?hl=en.

Detailed information on our Terms of Use and Data Protection can be found at http://www.google.co.uk/analytics/terms/gb.html or https://support.google.com/analytics/answer/6004245?hl=en-GB. Please note that Google Analytics has been expanded by the code “gat._anonymizeIp();” on this website in order to ensure the anonymous collection of IP addresses (IP masking).

Changes to Data Protection Policy

We reserve the right to change this Data Protection Policy at any time, including with future effect. An up-to-date version is available on the website. Please visit the website regularly and find out about the currently valid Data Protection Policy.

Contact Person for Data Protection

In the case of questions regarding the collection, processing or use of your personal data, or to request information, corrections, blocking or deletion of data, as well as to retract any consent given, please contact:

Denk Ingredients GmbH, Prinzregentenstr. 89, 81675 Munich, info@denk-ingredients.de

Afterword

We hope that we have been able to answer all your questions on the subject of data protection. In future, we will also amend our data protection policy and update it here accordingly in the event of changes in our business or changes in the law.